Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your items must be in pristine, unread, and resaleable condition with flat spines and unbent pages. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@mysistersshelf.com. Please note that returns will need to be sent to the following address: 315 1st Ave, Frankfort, NY 13340

You have two options to complete your return:

Option 1: Return by Mail

Shipping Cost: Customers are responsible for all return shipping fees.

Tracking: We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refund Processing: Once we receive and inspect your item, your refund or store credit will be processed. Original shipping fees are non-refundable.

Option 2: Return in Person

Event Returns: You can return your item in person for free by bringing it to our next scheduled event.

Requirements: Please bring your original receipt, and ensure the book meets our standard return condition guidelines.

You can always contact us for any return question at support@mysistersshelf.com. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mysistersshelf.com.